You may return most new, unopened items within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc..),
Overseas Returns: Any Customers' returning products for an exchange out of the UK will incur shipping charges of £15 for the re-postage of your new item. On receipt of your parcel we will request the money via our paypal account, you will receive an email asking you to confirm the charge. Once this has been accepted we will then send the exchanged parcel out for delivery.
In the event that products are unsuitable, we are happy to refund or exchange unworn items within 28 days of purchase. Returns will only be accepted if received within 28 days of purchase in a re-saleable condition and in their original packaging. Refunds of returned items are at the discretion of the company.
Clearance items are excluded from return, for advice about clearance items please speak to a member of staff.
If you need to return an item, simply fill out the return/exchange form provided with the product and send back within 28 days of purchase.
Goods should be returned at your own cost, and in their original condition (unworn) and in original packaging.
On receipt of the returned goods we will dispatch a replacement or provide a refund.
You will be liable for any damage to the goods caused while in your possession.
In the event of an exchange we will pay the shipping cost to return the exchanged product to you. However if you need to exchange more than once a flat fee of £5 will be requested and payment will have to be received before the item is re-shipped. If a customer repeatedly returns products, The Closet Queen have the right to investigate and ultimately stop supplying to the customer.
Due to hygiene reasons worn items are simply not accepted for return.
You may return most new, unopened items within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc...)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
The refunded money will be refunded back to the card or payment method that you initially used.