RETURNS & REPLACEMENTS – The Closet Queen

You may return most new, unopened items within 28 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc..), 

Overseas Returns: Any Customers’ returning products for an exchange out of the UK will incur shipping charges of £20 for the re-postage of your new item. On receipt of your parcel we will request the money via our paypal account, you will receive an email asking you to confirm the charge. Once this has been accepted we will then send the exchanged parcel out for delivery.

In the event that products are unsuitable, we are happy to refund or exchange unworn items within 28 days of purchase. Returns will only be accepted if received within 28 days of purchase in a re-saleable condition and in their original packaging.  Refunds of returned items are at the discretion of the company.

Clearance items are excluded from return, for advice about clearance items please speak to a member of staff.   

If you need to return an item, simply fill out the return/exchange form provided with the product and send back within 28 days of purchase. 

Goods should be returned at your own cost, and in their original condition (unworn) and in original packaging.

On receipt of the returned goods we will dispatch a replacement or provide a refund.

You will be liable for any damage to the goods caused while in your possession.

In the event of an exchange we will pay the shipping cost to return the exchanged product to you. However if you need to exchange more than once a flat fee of £5 will be requested and payment will have to be received before the item is re-shipped. If a customer repeatedly returns products, The Closet Queen have the right to investigate and ultimately stop supplying to the customer.

Due to hygiene reasons worn items are simply not accepted for return.

You may return most new, unopened items within 28 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc…)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

The refunded money will be refunded back to the card or payment method that you initially used.

RETURNS & REPLACEMENTS

Whether you’re looking to update your wardrobe or find a special occasion look, our queenies can answer any style queries and help you find what suits you best.

Complete the form below to book a FREE one on one appointment with one of our queenies. Each appointment lasts 90 minutes. You will receive email confirmation of your booking within 24 hours.

Here's what our customers say...

What a fantastic personal shopping experience, 5/5 stars for this service. From the moment I walked through the door I was made to feel relaxed and quite special. Nothing was too much trouble and the advice was nothing but professional, but not stuffy... down to earth and very honest. I came away with styles and designs I wouldn't have thought to try before today, but I'm so glad I did. I'm now looking forward to a comfortable, confident and stylish Autumn/Winter - Lesley

Exceeded all my expectations. I had no idea what to expect when I arrived but was soon put at ease with a cup of coffee and being shown to a changing room. After a little chat about what I was looking for I started to look around the shop whilst the staff started to collect a bunch of things for me to try on. Claire was totally honest with me, telling me what she thought suited me and what didn’t. We ended up with a rail of ‘maybes’ and started to go through each item. I felt totally at ease and secretly excited at the prospect of getting a whole new set of clothes including a new coat. I would recommend this experience to EVERYONE. Loved every minute - Lynne